Frequently Asked Questions

Find answers to all your questions about our professional maid services. Please feel free to reach out to us for any other specific inquiries, concerns, and estimates. 

General Questions

What is your cancellation policy?

We require a 48-hour cancellation notice unless an emergency has occurred. If frequent cancellations persist and the client does not reschedule, there will be a charge of 50% of the cost of your cleaning fee.

What happens if I cancel the day of the cleaning?

The full amount of the cleaning fee will be charged.

Are we allowed to tip the staff?

Tipping is allowed and encouraged. Nothing says you appreciate their hard work than a nice tip. Tips can be in cash, Venmo, or put into a check.

I am unhappy with my cleaning this week. Can I get a refund?

Because Maid Brite guarantees our work, we DO NOT offer refunds. We will send a team back within 24-48 hours to reclean the item not done correctly.

What are your COVID-19 policies?

As per the guidelines of the CDC, we take the temperatures of the staff every morning and equip them with the appropriate PPE gear to ensure the safety of both clients and staff.

What if I have COVID-19 and I am scheduled for a cleaning?

If you have tested positive for COVID-19, please contact the office to reschedule your cleaning.

What if there is a snowstorm on the day of my service?

Maid Brite is constantly monitoring the weather conditions. If a storm has been deemed dangerous, we will cancel your service and do our best to reschedule it for that same week.

Can I use my cleaning products?

Yes. If you have special products that you like to use, please leave them out on the counter with instructions. We do not like staff to have to search through your cabinets and belongings for products.

What do I need to supply?

You only need to supply paper towels. We use paper towels because they are sanitary and do not leave streaks or little fuzzies on your furniture. One roll is plenty.

What do I do with my pets?

Good news! Maid Brite is pet-friendly. If your pets don’t mind us being in their home to clean, then we don’t mind! If they are afraid of the vacuum or have anxiety issues, we ask that you either take them out or crate them during your cleaning. Both German Shepherd and Pitbull breeds are required to be secured or not in the home while the staff is cleaning.

Cleaning Questions

What's included in a basic cleaning?

There are five sections included in our Basic Clean listed below. At your in-home estimate, you will go over all of the fine details that are included in each room. That way, your cleaning service is fully customizable.

  • Kitchen
  • Bathrooms
  • Dusting
  • Vacuuming
  • Mopping
What cleaning services do you offer?

The full amount of the cleaning fee will be We offer a range of services from weekly, biweekly, triweekly, and monthly to one-time cleaning and move-in and move-out cleanings. We also specialize in real estate cleanings, offering cleaning services before you list and close the sale on your home. You can see the different services by visiting the front page and clicking on the “Services” button..

What services do you not offer?

At present, we do not offer laundry service, cleaning the dishes, or the inside of animal cages/litter boxes.

How many cleaning techs do you send?

Depending on your home's size, 2-3 cleaning techs are typically sent for your service.

Are the cleaning techs screened?

Absolutely. The cleaning techs undergo screening, including a police background check, reference checks, and in-person interviews. We also require significant experience in residential house cleaning to work with us.